プライバシーポリシーPrivacy Policy
Genkai Co., Ltd. Policy on Personal Information
Genkai Co., Ltd. (hereinafter referred to as "the Company") recognizes that handling the personal information of our customers, business partners, employees, and job applicants appropriately is of utmost importance to the development of our business and is a social responsibility.
Therefore, under the following privacy protection policy, we have established internal regulations for the proper handling of personal information, and we are committed to protecting personal information while continuously strengthening our information management system.
Partial Revision: July 2022
Genkai Co., Ltd.
President & CEO: Yoshinari Yano
Genkai Co., Ltd. (hereinafter referred to as "the Company") recognizes that handling the personal information of our customers, business partners, employees, and job applicants appropriately is of utmost importance to the development of our business and is a social responsibility.
Therefore, under the following privacy protection policy, we have established internal regulations for the proper handling of personal information, and we are committed to protecting personal information while continuously strengthening our information management system.
- Personal information will be acquired, used, and provided within the scope necessary to achieve the Company's business objectives, and we will not handle personal information beyond that scope. We will also take necessary measures to ensure this.
- The Company will comply with laws, national guidelines, and other norms related to the appropriate handling of personal information.
- The Company will implement necessary and appropriate security measures to address risks related to personal information and will work to prevent and correct any leakage, loss, or damage of personal information.
- We will set up a dedicated window for complaints and consultations regarding the handling of personal information and respond promptly and sincerely, striving to resolve any issues.
- In order to ensure the appropriate handling of personal information, we will continuously review and improve the management system and framework related to personal information protection.
Partial Revision: July 2022
Genkai Co., Ltd.
President & CEO: Yoshinari Yano
Privacy Policy
Article 1 (Personal Information)
"Personal information" refers to the "personal information" as defined in the Personal Information Protection Act, including information about living individuals that can identify a specific person by the information contained, such as name, date of birth, address, phone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, health insurance card insurance numbers, and other information that can uniquely identify an individual (personal identifying information).
Article 2 (Collection of Personal Information) The Company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, driver’s license number, etc., when a user registers to use our services. Additionally, the Company may collect information about transactions or payment records that contain personal information from our partners (including information providers, advertisers, ad distributors, etc., hereinafter referred to as "partners").
Article 3 (Purposes of Collecting and Using Personal Information)
The Company uses personal information for the following purposes:
Article 4 (Changes to the Purpose of Use)
Article 5 (Voluntary Nature of Providing Personal Information) Providing personal information is voluntary; however, if necessary information is not provided, the Company may not be able to provide its services.
Article 6 (Change in Purpose of Use)
Article 7 (Outsourcing of Personal Information Handling)
The Company may outsource all or part of the handling of personal information to external parties. In such cases, the Company will select contractors based on its criteria for personal information protection, ensure that adequate protection measures are in place, and conclude contracts regarding the protection of personal information, while implementing appropriate supervisory measures.
Article 8 (Request for Disclosure, etc. of Personal Information) Users or their representatives may request the Company for: ① Notification of the purpose of use, ② Disclosure, ③ Correction, addition, or deletion, ④ Suspension of use or deletion, ⑤ Suspension of provision to third parties (hereinafter referred to as "Disclosure Request"). For procedures related to Disclosure Requests, please contact the inquiry section below. The Company will confirm the identity of the requester and respond promptly.
Article 9 (Correction and Deletion of Personal Information)
Article 10 (Suspension of Use, etc. of Personal Information)
Article 11 (Changes to the Privacy Policy)
Article 12 (Inquiries Regarding Personal Information) For inquiries regarding this policy, please contact: Address: 5-5-1 Shinjuku, Shinjuku-ku, Tokyo 160-0022 Company: Genkai Co., Ltd., Customer Service Desk Email: info@genkai.co.jp
However, please note that the Company may not respond to requests for disclosure, etc., in the following cases:
Article 1 (Personal Information)
"Personal information" refers to the "personal information" as defined in the Personal Information Protection Act, including information about living individuals that can identify a specific person by the information contained, such as name, date of birth, address, phone number, contact information, and other descriptions, as well as data related to appearance, fingerprints, voiceprints, health insurance card insurance numbers, and other information that can uniquely identify an individual (personal identifying information).
Article 2 (Collection of Personal Information) The Company may ask for personal information such as name, date of birth, address, phone number, email address, bank account number, credit card number, driver’s license number, etc., when a user registers to use our services. Additionally, the Company may collect information about transactions or payment records that contain personal information from our partners (including information providers, advertisers, ad distributors, etc., hereinafter referred to as "partners").
Article 3 (Purposes of Collecting and Using Personal Information)
The Company uses personal information for the following purposes:
- To provide information and services to those wishing to use the various stores and to respond to inquiries.
- To provide information and services to those wishing to use the retail sales service and to respond to inquiries.
- To manage information, communications, and business negotiations with business partners.
- To manage information, communications, and registrations for those who applied for employment at the Company.
- To manage information, registrations, and necessary work processes for the Company’s executives and employees.
To respond to inquiries and feedback from customers and users.
Article 4 (Changes to the Purpose of Use)
- The Company may change the purpose of use of personal information only when it is reasonably determined that the new purpose is related to the original purpose.
- If the purpose of use is changed, the Company will notify the user of the new purpose or publish it on the website using the prescribed method.
Article 5 (Voluntary Nature of Providing Personal Information) Providing personal information is voluntary; however, if necessary information is not provided, the Company may not be able to provide its services.
Article 6 (Change in Purpose of Use)
- The Company may change the purpose of use of personal information only when it is reasonably determined that the new purpose is related to the original purpose.
- If the purpose of use is changed, the Company will notify the user of the new purpose or publish it on the website using the prescribed method.
Article 7 (Outsourcing of Personal Information Handling)
The Company may outsource all or part of the handling of personal information to external parties. In such cases, the Company will select contractors based on its criteria for personal information protection, ensure that adequate protection measures are in place, and conclude contracts regarding the protection of personal information, while implementing appropriate supervisory measures.
Article 8 (Request for Disclosure, etc. of Personal Information) Users or their representatives may request the Company for: ① Notification of the purpose of use, ② Disclosure, ③ Correction, addition, or deletion, ④ Suspension of use or deletion, ⑤ Suspension of provision to third parties (hereinafter referred to as "Disclosure Request"). For procedures related to Disclosure Requests, please contact the inquiry section below. The Company will confirm the identity of the requester and respond promptly.
Article 9 (Correction and Deletion of Personal Information)
- If a user’s personal information held by the Company is incorrect, the user may request the Company to correct, add, or delete the information (hereinafter referred to as "Correction Request") by following the prescribed procedure.
- If the Company determines that it is necessary to respond to the user's request, the Company will promptly make the correction.
- If the Company makes the correction or decides not to make the correction, the Company will promptly notify the user.
Article 10 (Suspension of Use, etc. of Personal Information)
- If a user requests the suspension of use or deletion of personal information due to reasons such as exceeding the scope of use or the information being obtained by illegal means (hereinafter referred to as "Suspension Request"), the Company will conduct an investigation without delay.
- Based on the investigation results, if the Company determines that the request needs to be granted, it will suspend the use or delete the personal information promptly.
- The Company will notify the user of the decision or action taken regarding the Suspension Request promptly.
- If suspending use or deletion incurs significant costs or if it is difficult to implement, the Company will take alternative measures that protect the user's rights and interests.
Article 11 (Changes to the Privacy Policy)
- The content of this policy may be changed without prior notice to users, except for matters specified by law or elsewhere in the policy.
- Unless otherwise specified, the revised privacy policy will take effect from the time it is posted on the Company’s website.
Article 12 (Inquiries Regarding Personal Information) For inquiries regarding this policy, please contact: Address: 5-5-1 Shinjuku, Shinjuku-ku, Tokyo 160-0022 Company: Genkai Co., Ltd., Customer Service Desk Email: info@genkai.co.jp
However, please note that the Company may not respond to requests for disclosure, etc., in the following cases:
- If the identity of the requester or representative cannot be verified
- If the information requested is not "disclosable personal information"
- If disclosing the information may harm the life, body, property, or other rights and interests of the user or third parties
- If disclosing the information would significantly impair the proper conduct of the Company’s business
- If disclosure would violate laws or regulations